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Privacy policy

PERSONAL DATA PROTECTION POLICY

Our company “LOUMIDIS COFFESHOPS SA" is governed by the General Regulation for the Protection of Personal Data (GDPR) (EU) 2016/679, the applicable national legislation and the decisions of the Personal Data Protection Authority.

Purpose of collection and processing of your personal data.

The purpose of maintaining and processing your Personal Data is to fulfil our purposes and our contractual obligations. More specifically, we collect your personal information in order to make your purchases in our online store and to have direct communication with you (to inform you about our products, about an offer, about a competition organized by our company, etc. ).

How and why we collect your personal data:

  • When you order products online.

In order to order products from our online store and for them to be sent to your address, you will need to provide us with some of your personal data such as your name, address, contact phone number, e-mail address, residence, billing information (VAT number, D.O.Y. .), credit card details, etc. You can complete your order without necessarily being a registered user.

  • When you register as a user in our online store, by creating a user account (username and password).
  • For communication between us (such as to present a request, a complaint, etc.).
  • When you request the issuance of a gift card.
  • When you participate in contests organized by our company and for sending the relevant gift, in case you are the winner.
  • For statistical reasons (eg frequency of visits, duration of visit), for the purposes of improving our services and for marketing purposes.
  • To send you newsletters to your email, to receive updates on our products, offers and promotions of our company.
  • To participate in a customer satisfaction survey.
  • During your visit to our website we may collect some of your information automatically (such as user identification information, device information, IP address, user location, etc.).

What personal data we collect

Personal data is any information concerning an identified or identifiable natural person (data subject).

The data we collect and process in a legal and accurate manner are appropriate and necessary for the purposes for which they are processed (data minimization). We keep data accurate and take all necessary steps to edit or delete it.

The data we process are those that you communicate to us in some way, such as by filling in the corresponding fields of the online form on our website during your registration or when you send us a message by e-mail (email) and which are absolutely necessary.

The personal data that we collect and can be processed are, for example, the full name, the telephone (landline and mobile), the e-mail address (email), the residence, the profession, the invoicing information (A.F.M., .Y.), credit / debit card details.

Regarding minors, we do not process their personal data. To use our online store they must be 15 years oldThe year of their age.

Rights

You have the following rights:

  • Right to update and access your data.

You have the right to be informed about which data we are processing, who is processing it and why.

  • Right to rectification of inaccurate data.

You have the right to request that we correct inaccurate or incomplete information about you.

  • Right to restrict the processing of your data.

You have the right to request that we restrict the processing of your information in certain circumstances.

  • Right to erasure (right to be forgotten), taking into account applicable legislation.

You can request that we delete the data concerning you under conditions.

  • Right portability of your data.

You have the right to request that we transfer the information you have given us to another controller.

- Right to object to the processing of your data as well as the right to withdraw your consent.

You have the right to ask to restrict the processing of your information in certain cases, object to the processing and withdraw your consent.

  • Right to you object when a decision is based solely on automated processing, including profiling, and that decision produces legal effects or significantly affects you.

If you exercise any of the above rights, we will make every effort to comply with the request within one month of receiving it.

Social media.

You can access our online store through your social media account (facebook, instagram). In this case you provide us with relevant authorization to obtain your necessary information from these social media. In the event that further information is required, it will be requested upon completion of your order.

Personal Data Retention Time

We keep and process the data for as long as the contract lasts our relationship and for as long as required by law.

Security of Personal Data

We have taken all necessary measures for the secure processing of your personal data.

The data is protected by physical and electronic means and is not shared, without your consent, to a third party recipient, not related to us, except to the competent authorities in accordance with the relevant legislation.

Who has access to your data?

For the fulfillment of our purposes, our company may disclose to service providers only your absolutely necessary personal data, and the providers must protect them.

More specifically, we may disclose your personal data to transport companies cooperating with us, to payment providers, to technology service providers, to advertising companies.

Links to other websites

Our website may contain links to third party websites. We are not responsible for other websites and please read each website's privacy policy.

Rights Processor.

The company “LOUMIDIS COFFEESHOPS S.A.” is responsible for the processing of your personal data.

Contact details: University no. 69, Athens, phone 210 32 14 426, e-mail: info@kl.gr.

Right of termination

You have the right to file a complaint with the Personal Data Protection Authority (address: Kifisias Avenue no. 1 – 3 Athens, tel. 210, 6475600, e-mail address www.dpa.gr).

COOKIES

For the best possible functioning of the website we use cookies.

Cookies are small files with information that are stored on your computer or electronic device when you navigate on our website, so that every time you connect to our website, it retrieves the information in question and you offers related services. We use cookies in order to offer you a better and faster navigation, to measure your traffic, and to provide you with services that meet preferences your.

By using our website, you agree to the use of cookies.

The cookies stored on your device are strictly necessary and can be removed – deleted at any time.

applicable law

For any dispute that arises regarding this matter, and is not resolved out of court, the courts of Athens are designated as competent and Greek law is applicable.

VALIDITY OF THIS POLICY

This Policy is published by us. These terms can be modified at any time and are effective from their publication on our website. Use of the Website implies acceptance of the present terms.

Within Attica

Product deliveries are made in the Prefecture of Attica through the Courier Center company within 1-2 working days. 

Outside of Attica

The products are delivered to the rest of Greece through the Courier Center company within 3-6 working days. The transport company Courier Center, in order to better serve deliveries outside Attica, cooperates with the company Speedex.

If your order cannot be successfully delivered to the address you stated, the transport company, in order to deliver the products better and faster, cooperates with the Clever Services company, which includes selected clever point stores in Greece with extended service hours, early in the morning until late at night, 7 days a week.

For purchases over €30, shipping costs are free. For purchases under €30, the shipping charge is €2.50. The cash on delivery service is available with a charge of €1. The following products are subject to an additional shipping charge due to volumetric weight. The final shipping cost is automatically calculated at check out.

"Lumidis Coffee Cutting" Gift Sets
Greek Coffee Kit Greek Coffee | Large 
Elliniko automatic coffee maker BEKO

 

PROCEDURE FOR PLACING AN ORDER VIA E-SHOP:

Once you have completed your order and payment confirmation, the order is considered "accepted" and you will receive an "Order Confirmation" e-mail.

In the event that you do not receive the order confirmation e-mail, we recommend that you check whether the e-mail has gone into your spam folder. If in the end you have not received it, we recommend contacting the company's customer service department +30 210 3214426.

The "Confirmation" and "Shipping" e-mail of the order is not legal proof. The final invoice/receipt is included in the packaging of your order.

The orders are received by the cooperating courier company properly packed in order to ensure the quality of the products.

The above times are indicative. In any case, we do our best to ship your products as soon as possible. The company is not responsible for delays in the delivery of the order due to cases of force majeure such as strikes, severe weather etc. or in cases due to delays of the cooperating courier company.

Upon receipt of your order, you should inspect the products.

The cooperating companies may use the contact phone number you have declared for the purpose of updating the status of your order and also for research purposes.

At this time, it is not possible to pick up an online order from a physical store or by any means other than the default courier service.